Terms of Use

Welcome to the Durable Dental Lab Terms of Use (“Terms”) Policy. We are committed to providing exceptional quality and reliability in our dental restorations while ensuring our policies protect against misuse and limit unnecessary expenses. By accessing this site, ordering products, and using the services of Durable Dental Lab, you accept and agree to be bound by these Terms and all applicable laws and regulations governing the site and Durable Dental Lab company. If you disagree with any part of the Terms, please discontinue use of the site, our products, and services.

1. Limited Lifetime Warranty for Selected Products.

a. Eligible Products: Coverage is exclusively for Zirconia Fixed Bridge, Zirconia Bridge with Crowns, and Implant-supported Fixed Hybrid Prosthesis.
b. Validity Period: Effective for purchases from June 1st, 2024, forward.
c. Coverage Limit: Warranty is applicable to the first repair only due to material or workmanship defects, after which the lifetime warranty is considered fulfilled.
d. Scope of Coverage: Limited to defects in manufacturing. It does not cover misuse, improper handling, incorrect installation, or issues due to improperly placed abutments and implants.
e. Exclusions: Does not cover damage to supporting structures such as abutments and implants.
f. Repair Limitations: No further warranty coverage after the first repair.
g. Transfer Restrictions: The warranty is non-transferable and valid only for the original purchasing practitioner.

2. General Warranty Terms

a. Duration: A standard one-year warranty applies to other dental products, except removable prosthesis, not covered by a limited lifetime warranty, covering defects in materials and original workmanship only.
b. Coverage Details: Includes repair or direct replacement as necessary, evaluated on a case-by-case basis, as determined by our technical assessment.

3. Removable Prosthesis Policy

a. Coverage Duration: Six-month warranty from the delivery date for removable prostheses, addressing defects in materials and fabrication errors only.
b. Remake Conditions: No charge for remakes requested within 30 days of delivery due to lab errors, contingent upon the return of the original prosthesis.

4. Remake and Repair Policy

a. Remakes Without Originals: Remakes returned without the original restoration are charged at 100% of the price. Credits may be issued if the original model and restoration are returned later.
b. Refund Policy: Costs for crowns, bridges, and removable restorations are non-refundable; credits may be issued based on policy conditions.

5. Cancellation and Rejection of Cases

a. Cancellation Fees: Cases canceled mid-production will incur charges based on the percentage of completion.
b. Rejected Cases: If a case is rejected rather than remade, a 50% credit of the initial cost will be issued, contingent on the return of the original materials.

6. Limitations of Liability

a. Modifications: Any modifications not expressly authorized by Durable Dental Lab will void the warranty.
b. Indirect Damages: Our laboratory is not liable for any indirect, incidental, special, consequential, or exemplary damages resulting from the use of our products.
c. Non-transferability: Warranties are non-transferable and are only valid for the original purchaser.
d. Professional Requirements: All dental restorations must be fitted by a licensed dental professional in a clinical setting.
e. Preventive Maintenance: Patients must adhere to regular dental maintenance schedules as prescribed by their dentist to maintain warranty coverage.
f. Modifications by Clients: Any alterations not explicitly approved by Durable Dental Lab will void the warranty.
g. No Liability for Indirect Damages: The lab will not be responsible for any indirect, incidental, special, consequential, or exemplary damages arising from the use of the products.
h. Website Information: Durable Dental Lab or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Durable Dental Lab’s website, even if Durable Dental Lab or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

7. Enforcement of Terms

a. Dispute Resolution: Disputes and claims are subject to binding arbitration in Illinois, without regard to its conflict of law provisions.
b. Payment Compliance: Timely payment is required for the activation of warranty terms. Late payments may result in delayed warranty service.
c. Payment Terms: Payments are due within 30 days of invoicing, with late payments incurring a monthly charge.

8. Intellectual Property Rights

The content, organization, graphics, design, compilation, and other matters related to the site are protected under applicable copyrights and intellectual property rights. The material on our website may not be copied, redistributed, or published without the express prior written consent of Durable Dental Lab.

9. Website Use License

Temporary Download: You are permitted to download one copy of the materials on our website for personal, non-commercial transitory viewing only.
Prohibitions: You may not modify, copy, or use the materials for any commercial purposes; nor can you attempt to reverse engineer any software contained on Durable Dental Lab’s website.

10. Disclaimer

The materials on our website are provided “as is”. Durable Dental Lab makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Durable Dental Lab does not make any representations concerning the accuracy or reliability of the use of the materials on its website or otherwise relating to such materials.

11. Accuracy and Revisions

a. Materials appearing on Durable Dental Lab’s website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the website are accurate, complete, or current. Durable Dental Lab may change the materials contained on its website at any time without notice.
b. Durable Dental Lab has not reviewed all sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Durable Dental Lab. Use of any such linked website is at the user’s own risk.

12. Site Terms Modification

Durable Dental Lab may revise these “Terms” for its website at any time without notice. It is your responsibility to visit the site and check the latest version of our Terms and other policies. By using this website, you are agreeing to be bound by the current version of these Terms of Use.

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